Privacy Policy

1. Information We Collect

At Masterbull, we are committed to protecting your personal information. We collect the following types of information to provide you with seamless trading services:

• Personal Identification Information: Full name, date of birth, PAN card, Aadhaar number, and government-issued ID proofs for KYC compliance.
• Contact Information: Email address, mobile number, residential address, and communication preferences.
• Financial Information: Bank account details, trading account information, transaction history, and income details.
• Technical Data: IP address, device information, browser type, cookies, and usage patterns on our platform.
• Trading Data: Orders placed, positions held, margin usage, and trading patterns to improve our services.

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

• To create and manage your trading account (KYC verification and regulatory compliance).
• To process deposits, withdrawals, and margin funding requests.
• To provide customer support and resolve technical or transactional issues.
• To improve our trading platform, AI-based analytics, and user experience.
• To comply with SEBI, RBI, and other regulatory requirements.
• To send important updates about margin calls, trading alerts, and policy changes.
• To detect and prevent fraudulent activities or unauthorized transactions.

3. Sharing of Information

Masterbull does not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

• Regulatory Authorities: With SEBI, RBI, Income Tax Department, or other government bodies as required by law.
• Banking Partners: To facilitate instant deposits and withdrawals through our payment gateways.
• Service Providers: Third-party vendors who assist in KYC verification, cloud hosting, and customer support (under strict confidentiality agreements).
• Legal Obligations: To respond to court orders, subpoenas, or legal proceedings.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: 256-bit SSL encryption for all data transmission.
• Access Controls: Role-based access and multi-factor authentication for internal systems.
• Regular Audits: Periodic security assessments and vulnerability scans.
• Data Backup: Encrypted backups stored in secure, redundant facilities.
• Employee Training: Mandatory data protection training for all Masterbull employees.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We recommend you keep your login credentials confidential and enable two-factor authentication.

5. Cookies and Tracking Technologies

Masterbull uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for platform functionality (login, trading, orders).
• Analytics Cookies: Help us understand user behavior and improve platform performance.
• Preference Cookies: Remember your language and display preferences.

You can manage cookie preferences through your browser settings. However, disabling essential cookies may affect trading functionality.

6. Your Rights

As a Masterbull user, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal information we hold.
• Right to Rectification: Correct inaccurate or incomplete information.
• Right to Erasure: Request deletion of your data (subject to regulatory retention requirements).
• Right to Restrict Processing: Limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, please contact our Grievance Officer at privacy@Masterbull.co.in or call +91 85529 43655.

7. Data Retention

We retain your personal information for as long as your trading account is active or as required by Indian laws (SEBI KYC norms require data retention for 8 years after account closure). After the retention period, your data will be securely anonymized or deleted.

8. Children's Privacy

Masterbull services are intended for individuals aged 18 years or above. We do not knowingly collect information from minors. If we become aware of such data, we will delete it immediately.

9. Third-Party Links

Our platform may contain links to external websites (research reports, news articles). Masterbull is not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before sharing any information.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We will notify users of significant changes via email or platform notification.

11. Grievance Redressal

If you have any concerns or complaints regarding your privacy or data handling, please contact our Grievance Officer:

We aim to acknowledge all complaints within 24 hours and resolve them within 15 business days.

12. Consent

By using the Masterbull platform, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.